Career Opportunities

TASTING ROOM ASSISTANT MANAGER

Reports to: Tasting Room Manager / Hospitality Director

About the Role

We are seeking a dedicated and hospitality-driven Tasting Room Assistant Manager to support the daily operations of our tasting room and deliver an exceptional guest experience. This role is ideal for a professional with a strong background in hospitality—preferably with a degree in Hospitality Management—who is passionate about wine, guest service, and event execution.

Working closely with the Tasting Room Manager and Hospitality Director, the Assistant Manager will help lead the tasting room team, enhance guest engagement, and drive sales. Over time, this position will assume direct responsibility for supervising tasting room associates and managing the planning and execution of on-site events. This position requires regular weekend shifts and most holidays.

Key Responsibilities

• Support the Tasting Room Manager/Hospitality Director in daily tasting room operations
• Deliver outstanding customer service to ensure every guest has a memorable experience
• Assist with training, scheduling, and mentoring tasting room associates
• Monitor tasting room standards, including cleanliness, presentation, and guest engagement
• Handle customer inquiries, reservations, and special requests with professionalism
• Help oversee sales goals, wine club sign-ups, and retail performance metrics
• Assist in planning, coordinating, and executing on-site events (public and private)
• Ensure compliance with company policies, state laws, and industry regulations
• Lead by example to foster a culture of hospitality, teamwork, and excellence

Qualifications

• Bachelor’s degree in Hospitality Management or related field preferred; equivalent experience considered
• 2–3 years of hospitality or guest service experience (wine, food & beverage, or luxury service preferred)
• Strong leadership and supervisory skills with the ability to motivate and mentor a team
• Excellent organizational skills and attention to detail
• Exceptional interpersonal and communication skills, both verbal and written
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in POS systems, reservation software, and Microsoft Office Suite
• Must be 21+ and able to obtain/maintain required alcohol service certifications
• Required to work weekends and most holidays

Physical Requirements

• Ability to lift and carry up to 50 lbs.
• Ability to stand for extended periods of time

Compensation & Benefits

• Competitive hourly/salary rate (commensurate with experience)
• Wine club/employee wine allocation
• Employee discounts
• Opportunities for growth within the company

Email resume and cover letter to: Katelyn Reimer at kreimer@matchbookwines.com

PART-TIME TASTING ROOM ASSOCIATE

The Matchbook Tasting Room is looking for fun, energetic, hardworking people to join our team! The position requires self-motivated individuals with a passion for and knowledge of wine. Our tasting room is open daily so flexible availability including weekends and holidays is a must. Hospitality service experience is a plus.

The Tasting Room Associate will work weekends, holidays and assist with events as directed by the Tasting Room Manager. The position requires self-motivated individual who thrives in a fun and fast-paced environment. Passion for and knowledge of wine is a plus.

Job Duties and Responsibilities:

• Able to work weekends, holidays, and evenings as needed
• Ensure a positive experience for our guests with exceptional customer service
• Selling wine and merchandise using a computer-based cash register
• Package and ship wine orders
• Pour wine for customers
• Restock merchandise
• Responsible service of alcohol which includes checking guest identification
• Pour wine at “off-site winery” events as needed
• Build relationships with guest to increase sales and stimulate repeat visits
• Assist with open/close procedures, including day-to-day maintenance of Tasting Room, e.g. restocking inventory, washing and polishing glasses, cleaning tables, maintaining general appearance of Tasting Room
• Handle routine cash register transactions and daily accounting of sales
• Carry out customer purchases
• Perform clean-up duties at the end of each shift
• Close our cash register
• Lock and secure Tasting Room

Minimum Requirements:

• Able to stand for long hours while working
• Must have the ability to lift and move 50 pounds
• Must be 21 years of age or older
• Must be able to work a minimum of two days per month
• Must be available on Friday evenings
• Must be able to work at least 2 Holiday Shifts (Presidents Day, Memorial Day, Labor Day, Day after Thanksgiving, and New Year’s Eve)
• Must be available to work weekends and occasional Mondays and Fridays

Email resume and cover letter to: Katelyn Reimer at kreimer@matchbookwines.com